VETERANS AFFAIRS CANADA

Treatment Benefits Program

You will qualify for healthcare coverage and receive a VAC healthcare card if you are eligible for:


You will receive a VAC healthcare card if you qualify for the Treatment Benefits program. This healthcare card provides coverage for such things as ostomy supplies.

You do not need to apply for the treatment benefits program or a VAC healthcare card. A card will be sent directly to you after receiving one of the benefits listed above.

Suppose you are a still-serving member of the Canadian Armed Forces or the Royal Canadian Mounted Police. In that case, you will typically receive your card after your release from service as these benefits will be provided by your home organization, not by VAC.

Types of ostomies covered:

  • Surgery that has resulted in a permanent or temporary (no time limit) functioning colostomy, ileostomy or urostomy
The Treatment Benefits program provides $500/CM for ostomy supplies when authorized by a physician.

When a health professional has prescribed a benefit that appears on the benefit grids, this is generally sufficient evidence for a decision-maker to approve the benefit. You can find more info in the Medical Supplies Policy.

You can purchase ostomy supplies through third-party suppliers such as home health care stores and pharmacies. There is no approved supply or vendor list.

It is often more convenient to choose a provider already registered with Medavie Blue Cross. Most registered providers can submit claims electronically on your behalf using Medavie Blue Cross’s ePay service. Having your provider take care of your claims is not only the easiest way to submit, but it also limits your out-of-pocket expenses. Please contact Veteran Affairs or use your Medavie Blue Cross account to find registered providers in your area.

If you purchase through another provider, you may have to pay them for their services and then seek reimbursement from VAC within 18 months of the purchase date.

Please note: VAC may not be able to reimburse the cost of services you purchased before having pre-authorization.

Contact Information:

Veterans Affairs Canada

PO Box 6000
Matane, QCG4W 0E4

Email: information@veterans.gc.ca

Toll-free 1-866-522-2122

Disclaimer: The information contained in this page have been researched and sourced from a variety of provincial and federal sites. However information may change and we encourage individuals to check for updates of policies, plans and forms.
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