Question:
Hi,
The last time I travelled by plane, I was pulled aside at security, patted down, asked to lift my shirt and open my waistband, and then directed to a private room. I asked to speak with a supervisor, who eventually allowed me to continue without the extra search.
I’d really like to avoid repeating that experience. This summer, I’m flying with Air Transat to Ireland. I’ve heard there may be accommodations available—such as a card identifying I have an ileostomy, or permission for an extra carry-on for supplies.
Any advice or suggestions would be greatly appreciated to help ease my concerns and make the journey smoother.
Answer:
Thank you for your question. We understand your concerns and are happy to provide some guidance to make your air travel experience more comfortable.
The following information is from Anne Durkee, a former Chair of the Board at Ostomy Canada. She participated in CATSA’s (Canadian Air Transport Security Authority) Screening Officers Training, helping over 8,000 airport screeners improve their approach to people with ostomies and other disabilities.
CATSA’s goal is to ensure airport screeners demonstrate empathy, discretion, and understanding of unique screening needs.
Tips for smoother travel with an ostomy:
- Announce it
Step up and let the screener know right away that you have an ostomy and wear a device on the left or right side. - Carry an identification card
Use the Ostomy Canada Society Traveller’s Card, available by request through the national office. It discreetly communicates your condition to airport staff.
Download here: https://www.ostomycanada.ca/wp-content/uploads/2022/03/Travellers-Card-2015.pdf - Consider a sunflower lanyard
The Hidden Disabilities Sunflower Program is available at some airports (including Toronto Pearson). It signals that you may require extra assistance.
Learn more: https://www.torontopearson.com/en/accessibility/sunflower-lanyards - Be prepared
- Keep all ostomy supplies in your carry-on, including a letter from your doctor and a list of medications and equipment.
- Eat lightly the day before and on the day of travel to help reduce output.
- Visit the restroom to empty your pouch just before boarding.
- Wear comfortable clothes.
- Be aware of gas buildup during flights; empty the pouch as needed to avoid ballooning or bursting.
- You can bring medical scissors under 4 inches long but avoid packing liquids with your supplies.
- If your supply bag is inspected, ask the screener to put on clean gloves before handling your items.
- Know your rights
- You can request a private screening.
- You should not be asked to lift clothing in public.
- Ostomy devices generally won’t set off metal detectors, but accessories like belts might.
Advocating for yourself at security is important. Step up and clearly state that you have an ostomy and where it is located.
We hope this information helps make your upcoming travels more comfortable and stress-free. Enjoy your trip to Ireland!
Answered by
Andrea Manson (BSN, NSWOC, NCA, Retired Nurse and Ostomy Specialist)
Medical and Lifestyle Advisory Team Lead,
Ostomy Canada Society
