1. I’m unable to join the webinar. It shows a message “Sorry, we couldn’t connect you.”
You will receive this message if you are trying to join the webinar on the web browser. Before you join the webinar, make sure to download Microsoft Teams on your device. You can do so by visiting this link: https://www.microsoft.com/en-ca/microsoft-teams/download-app. Detailed instructions on how to download and install Microsoft Teams can be found here.
2. I’m having issues downloading Microsoft Teams app on my device. What should I do?
Downloading and installing Microsoft Teams app on your device is a very straightforward process. All you have to do is visit the link: https://www.microsoft.com/en-ca/microsoft-teams/download-app and follow the on-screen prompts until it’s installed. Detailed instructions can be found here.
If you don’t have an account created already, please create one while installing the app. There is no cost to download and install Microsoft Teams. You can also watch this quick 2 minute video that demonstrates the process of downloading and installing Microsoft Teams: https://www.youtube.com/watch?v=4G2pb5ry3EY
Due to time and resource constraints, Ostomy Canada Society’s Tech Support team won’t be able to assist you one-on-one with Microsoft Teams app install. If you are not comfortable downloading Microsoft Teams to your device, we recommend taking assistance from someone in your family, friends or a computer professional who is familiar with downloading applications to your computer/mobile.
3. Where can I find the link to join the webinar?
The link to join the webinar will be provided in the confirmation email sent to you upon successful completion of the webinar registration form. The confirmation email will be sent from [email protected]. Ensure to add this address to your safe senders list to receive future communications efficiently.
4. How can I ask questions during the webinar?
Please refer to the detailed article on our help page to learn how to ask questions during the webinar: https://www.ostomycanada.ca/help/participate-in-qa-during-webinar/
5. I never received a confirmation email. What should I do?
Confirmation emails are issued upon the successful submission of the webinar registration form, originating from the email address [email protected]. In the event that a confirmation email is not received in your inbox, please consider the following steps:
- Inspect your email’s junk or spam folder, as the confirmation email may have been inadvertently redirected there.
- Attempt to re-register for the webinar, ensuring the accuracy of your email address in the registration form, as a typographical error in the previous entry may have occurred.
Should the confirmation email still remain undelivered, we encourage you to contact [email protected], where our technical support team is available to assist and resolve any underlying issues.
6. I cannot attend the webinar. Will the webinar be recorded?
If you miss the webinar, worry not; we’ll publish the recording on our website and YouTube channel with 3 days of the webinar date.
6. Will I receive a certificate of attendance for attending the webinar?
Our webinars primarily serve as a platform for support and education for individuals living with an ostomy. These sessions are designed to offer valuable information, insights, and guidance to enhance the quality of life for our audience. Given the nature of these webinars and their focus on educational content, we have not traditionally issued certificates of attendance.
It is important to note that the majority of our participants, who are living with an ostomy, typically attend these webinars for the wealth of knowledge and support they provide. In most cases, the need for a formal certificate of attendance is not a primary consideration for this audience.