For each ostomy, the program provides for an annual lump-sum payment of:
The amount granted is intended to purchase your supplies (bags and other products) and their replacement. You have to pay the over cost if the amount of your invoice exceeds the lump-sum amount granted under the program. The portion you pay can be claimed to a third-party insurance program or claimed as a Medical Expense on your income tax.
You must carry out the three following steps for each ostomy as part of your 1st application for registration. If necessary, we may request other documents essential for assessing your application.
It is recommended that you keep copies of the documents that you send.
The medical prescription must contain the following legible information:
After registering with the program, you will automatically receive the lump-sum payment granted to purchase and replace your appliances. We will mail the amount to the address on file for you. For this reason, remember to notify us if you move.
The processing time is 60 days. We will contact you if your application is incomplete. In any case, you will not receive an acknowledgement of receipt. Please call us only if the processing time is exceeded.
The purchase and replacement of ostomy appliances are fully reimbursed under the program if you hold a valid claim slip (carnet de réclamation). To qualify, you must be registered with the Ministère du Travail, del’Emploi et de la Solidarité sociale and send us your detailed invoices, along with proof of payment, within 12 months following the date of purchase.
In this regard, an agreement may be concluded voluntarily so that we pay the actual cost of the appliances directly to the provider. You can discuss the matter with the provider of your choice and then contact us to conclude the agreement, if applicable. Signing this agreement will terminate the automatic payment of all lump-sum payments.
Any detailed invoice must contain the following information:
Please see the following document for more information on the Ostomy Appliances Program: https://www.ramq.gouv.qc.ca/sites/default/files/documents/depl-appareils-stomises-permanents-en.pdf
C.P. 6600, succ.,
Terminus Quebec QC G1K 7T3
Elsewhere in Québec: 1-800-561-9749